Reference

• Eric Raymond's "Asking Questions the Smart Way"
• Simon Tatham's "How to Report Bugs Effectively"

Sites to Try

• ResourceShelf
• ResearchBuzz
• San Jose Public Libraries databases
• Librarians Index to the Internet
• Topix.net - local news
• Findory News - personalized newspapers
• SpeechBot - audio searching
• Blog searching: http://www.feedster.com/ - http://technorati.com/ - http://www.daypop.com/
• http://www.gigablast.com